Feasibility study for a digital governance project in Khyber Pakhtunkhwa
A feasibility study was delivered on behalf of the Khyber Pakhtunkhwa Information Technology Board (KPITB). The study explores various opportunities to promote the government of Khyber Pakhtunkhwa’s efforts towards fostering broad reaching access of improved digital services for the public in accordance with key performance indicators that include the following:
- Increased effectiveness: Number of online applications by citizens for public services.
- Improved efficiency: Processing times for service applications; and reduced rates in errors for payments of social contributions.
- Greater transparency: Overall satisfaction among service users.
- Increased empowerment and participation: Online usage levels by the more vulnerable population groups.
- Improved access: Number of service users stemming from the remote rural areas.
In this endeavour, GFA was supported by the e-Governance Academy Foundation of Estonia and the Tech Valley of Pakistan. The feasibility study presents a case for potential follow-up measures to be financed by KfW on behalf of the German Federal Ministry for Economic Development and Development (BMZ). The study looks at a number of relevant areas for potential financing measures that include digital infrastructure, hardware and software for digital services along with employment creation within the IT sector.