Indonesian government appreciates TRANSFORMASI for positive contributions to public service innovation

Posted on 16 Aug, 2019 by Thea Güttler

GFA has been implementing the project TRANSFORMASI (Transforming Administration – Strengthening Innovation) on behalf of GIZ in Indonesia since 2017. Five months before closing the project, the Indonesian government expressed its appreciation for the work the GFA team of experts and their national counterparts have accomplished. On behalf of the Indonesian government, the Minister of State Apparatus and Bureaucratic Reform, Syafruddin, handed over a related certificate to the TRANSFORMASI team in Semarang, Central Java, on 18 July, 2019. Syafruddin was accompanied by the Minister of Home Affairs and the Governor of Central Java. Hundreds of governors, regents, and mayors from across the country witnessed the ceremony as part of their participation in the Top 99 Public Service Innovation award ceremony. The award is deemed to be a high-profile appreciation for government agencies that have consistently improved the quality of public services through innovative measures.

Since 2013, TRANSFORMASI has supported the Ministry of State Apparatus and Bureaucratic Reform in nurturing innovations in public services at the national and local level in Indonesia. At the national level, TRANSFORMASI has worked closely with the Ministry to set up national roadmaps boosting public service improvements through so-called Innovation Hubs and rolling out the implementation of a public complaint handling mechanism called LAPOR! (report). This joint program has assisted the development of innovation hubs in three provinces, namely East Java, South Sulawesi, and South Sumatera.

Based on a TRANSFORMASI study, the Innovation Hubs have provided positive contributions in fostering and spreading public service modernization among local governments in Indonesia. The province of Central Java is a case in point. After adopting the Innovation Hub in 2017, the provincial government became the latest champion for this year’s Top 99 National Public Service Innovation award.